Cookie Policy

Last updated: 21st Apr 2022

What are cookies?

  • Cookies are small text files placed on your device (such as your computer, tablet or mobile phone) when you visit our Website. We use cookies in order to offer you a more tailored experience in the future, by understanding and remembering your particular browsing preferences.
  • Cookies help us provide you with the best possible experience. When you re-visit our Website, cookies allow our Website to recognise you, remember your preferences and tailor your use of our Website. Information provided by cookies can help us to analyse your use of our Website and help us to provide you with a better user experience.
  • Cookies are referred to as either "session" or "persistent" cookies, depending on how long they are used for:
    • Session cookies only last for the duration of your online session and disappear from your device when you close your browser. Session cookies are not stored on the hard drive of your device.
    • Persistent cookies are stored on the hard drive of your device after the browser has been closed and last until you delete them or they reach their expiry date. Persistent cookies are activated each time you visit the site where the cookie was generated.
  • For more information, please see www.allaboutcookies.org.

What types of cookies do we use?

  • The types of cookies that may be used on our Website fall into one of four categories as follows:
    • 'Necessary' cookies. These cookies are essential for the operation of our Website and enable you to access certain features. Without these cookies, we would be unable to provide you with the online services you request, for example, remembering your shopping basket and logging into your account. These cookies do not track where you have been on the internet and do not gather information about you that could be used for marketing purposes.
    • Functional cookies. Functional cookies are used to recognise you when you return to our Website. They also remember your preferences (such as your username, language and region) on our Website and enable us to personalise our content for you. The information collected by these cookies is usually anonymised, so we cannot identify you personally. Functional cookies do not track your internet usage or gather information which could be used for selling advertising, but they do help with serving advertising.
    • Analytical cookies. Analytical cookies are used to monitor the performance of our Website. For example, they allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. The information provided by these cookies allows us to analyse patterns of user behaviour and we use that information to enhance user experience or identify areas of our Website which may require maintenance. All of the information collected by these cookies is anonymous and is only used for statistical purposes.
    • Marketing cookies. These cookies may be placed on your device by us or by trusted third parties. They remember that you have visited our Website and use that information to provide you with advertising which is tailored to your interests. This is often called online behavioural advertising (OBA) and involves the monitoring of interests based upon web browsing history. Your web browsing history can be used to infer things about you (for example, your age, gender etc.), and this information may also be used to make advertising on websites more relevant to you. Although behavioural advertising cookies can track your activity around the internet they cannot identify you personally, even if you are signed in to our Website. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. If you would like more information about OBA, including how to opt-out of these cookies, please visit www.youronlinechoices.com.
  • Our emails and Website pages may contain a web beacon to track whether you open an email and if you click on any of the links in the email or Website page. We may use this information to help us analyse the types of topics that you are interested in, and to let our advertisers know how many of our anonymised, aggregated users click on their advertisements. When you delete the email, the web beacon will be deleted.
  • When you browse our Website some cookies may be set by third parties, over which we have no control. When you visit a page with embedded third party content, the service provider may set their own cookies on your device. You may also encounter third party cookies resulting from our use of third party services, which help us monitor traffic on our Website. We do not control the use of these cookies and you should refer to the relevant third party websites for more information.
  • You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
CookieSourceCategoryDescriptionExpiry
JSESSIONIDNew RelicAnalyticsNew Relic session cookie, our tool for performance and error monitoring
_gidGoogle AnalyticsAnalyticsThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected includes the number of visitors, the source where they have come from, and the pages visited in an anonymous form.1 day
ajs_user_idSegmentAnalyticsSegment1 year
_gaGoogle AnalyticsAnalyticsThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to identify unique visitors.2 years
_ga_*Google AnalyticsAnalyticsThis cookie is installed by Google Analytics to track user session state, including page views.13 months
ajs_anonmymous_idSegmentAnalyticsThis cookie is set by Segment.io to check the number of new and returning visitors to the website.1 year
personalization_idTwitterAnalytics & marketingThis cookie is set by twitter.com. It is used to integrate the sharing features of this social media. It also stores information about how the user uses the website for tracking and targeting.2 years
_pinterest_ct_uaPinterestFunctionalSocial sharing1 year
intercom-session-lx3divi8IntercomFunctionalIntercom messaging widget1 week
intercom-id-lx3divi8IntercomFunctionalIntercom messaging widget1 year
IDEGoogle DoubleClickMarketingUsed by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.11 months
MUIDMicrosoftMarketingUsed by Microsoft as a unique identifier. The cookie is set by embedded Microsoft scripts. The purpose of this cookie is to synchronize the ID across many different Microsoft domains to enable user tracking.1 year
_gatGoogle AnalyticsMarketingThe cookie is installed by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.1 hour
_pin_unauthPinterestMarketingGoogle tag manager1 year
_fbpFacebook PixelMarketingThis cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.2 months
__stripe_sidStripeNecessaryThis cookie is set by Stripe payment gateway. This cookie is used to enable payment on the website without storing any payment information on a server.1 hour
__stripe_midStripeNecessaryThis cookie is set by Stripe payment gateway. This cookie is used to enable payment on the website without storing any payment information on a server.1 year
_dd_sDatadogAnalyticsCookie used to group all events generated from a unique user session across multiple pages. It contains the current session ID, whether the session is excluded due to sampling, and the expiration date of the session. The cookie is extended for an extra 15 minutes every time the user interacts with the website, up to the maximum user session duration (4 hours).15 minutes
_iub_cs-*IubendaFunctionalThis cookie is installed by Iubenda to track cookie consent preferences.1 year
_rdt_uuidRedditMarketingThis cookie is set by Reddit and is used for remarketing on reddit.com3 months
_tt_enable_cookieTikTokMarketingThis cookie is set by TikTok to track if TikTok cookies are enabled.13 months
_ttpTikTokMarketingThis cookie is set by TikTok to measure and improve the performance of our advertising campaigns and to personalize your experience (including ads) on TikTok13 months
_uetsidMicrosoftMarketingThis cookie is used by Bing to determine what advertisements should be shown and to track performance of those advertisements.1 day
ab.storage.deviceId.*BrazeMarketingThis cookie is set by Braze. It is a randomly-generated string used to identify anonymous users, and to differentiate users’ devices and enables device-based messaging.1 year
ab.storage.sessionId.*BrazeMarketingThis cookie is set by Braze. It is a randomly-generated string used to identify anonymous users, and to differentiate users’ devices and enables device-based messaging.1 year
ab.storage.userId.*BrazeMarketingThis cookie is set by Braze. It is used to determine whether the currently logged-in user has changed and to associate events with the current user.1 year
intercom-device-id-lx3divi8BrazeFunctionIntercom messaging widget. Used to identify the device interacting with the Messenger in order to improve security.9 months
ln_orLinkedInMarketingThis cookie is set by LinkedIn to measure and improve the performance of our advertising campaigns and to personalize your experience (including ads) in LinkedIn9 months
_thriva_userThrivaNeccessaryThis cookie is used by Thriva to control a/b tests and test out new product features in a live environment.1 year

How can I manage or disable cookies?

  • There are a number of ways for you to manage cookies. Your browser settings should allow you to accept or reject cookies and you can set your browser to prompt you before accepting a cookie.
  • You can delete any cookies that have been installed in the cookie folder of your browser. The various browsers provide different procedures to manage your settings. Most browsers will have a help feature or menu that will tell you how to delete or disable cookies. You can also delete similar data used by browser add-ons by changing the settings of your add-on or visiting the manufacturer's website.
  • Please be aware that if you set your browser to disable cookies entirely it may affect the way our Website operates and you may not be able to use certain features of our Website.

Contact us

If you have any queries relating to this Cookie Policy please contact us at hello@thriva.co.